Refund policy

Refunds

When you cancel a purchase, we refund all payment received from you, including any delivery costs. 

If you have chosen a type of delivery that is more expensive than the cheapest form of delivery that we offer, you will not receive a refund for this extra cost.

The amount will be refunded without undue delay and in any event no later than 14 days from the date on which we receive notification of your cancellation. However, we can withhold the refund until we have received the returned products or until you have provided documentation of having returned the products.

We will provide such refunds with the same payment method used by you for the original transaction unless you have expressly agreed otherwise. In any event, you will not be charged any fees in connection with the refund.